Business Process Outsourcing
Business Process Outsourcing is the process of hiring another company for handling the business activities for your business. In order to survive in this competitive world more and more companies are innovating their product as well as services. A BPO can enable business grow, scale, build rapid 'time-to-market', reduce costs as well as enable the migration of best practices, processes and technology from the reliable partner.
Cyber Futuristics offers a cost effective range of integrated customer care services through the medium of its arm company. Go4customer.com with its parent company Cyber Futuristics has been facilitating top notch customer care services to clients round the world as a prime Indian CRM co-sourcing company. We offer unparalleled customer satisfaction level via our various services including email response, real-time chat, knowledge management, customized CRM architecture, call center services and related value added services.
We have lined up entire range of services including
- Inbound call center services
Each call in our Inbound Call Center are handled by highly skilled and trained customer service representatives who ensure that your valuable customers get the desired information in the most satisfactory manner. Moreover, they ensure that you never miss the important business calls.
Our inbound services include:
- Customer Support Service
- Technical Support Service
- Order Taking Services
- Phone Answering Service
- Medical Answering Services
- Inquiry Handling Services
- Toll Free Services
- Outbound call center services
Our outbound services help you to enhance the overall client acquisition. We follow pragmatic as well as performance based approach for all the outbound services.
Our outbound services include:
- Appointment Scheduling/Setting
- Information Gathering Services
- Lead Generating Services
- Market Research Services
- Debt Collection Services
- Product Information Request
- Customer Satisfaction Survey
- Telemarketing Services
- Help Desk Service India
- 3rd Party Verification Services
- Web Enabled Services
We provide world class web enabled services with best organizational infrastructure that is well-equipped with the latest technology.
Our outbound services include:
- Chat Support Services
- Email Support
- Order Taking and Tracking
- Direct Mail Response
- Billing Support Services
We offer a gamut of integrated customer care services, IT-enabled services, back office outsourcing services and business process outsourcing solutions that guarantee significant cost-savings and high quality. Our team work tirelessly in order to mitigate risks and secure benefits utilizing an excellent business approach.
