IVR
Interactive Voice Response System (IVRS) is the generic term given to applications that integrates a Company’s/ Organization's telephone and computer system to become a voice computer that transforms the caller’s telephone into a terminal capable of directly accessing information and services.

Interactive Voice Response (IVR) systems allow the publishing of corporate database information through an interface familiar to everyone, the phone. It is a database interface technology, combining computer telephony hardware (a PC or server with telephony interface cards) and software. It allows a person to ask questions and provide answers by pressing keys on their touch-tone phone.

Call Recording Software
Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button. It stores the files in .wav format with time and date and can be renamed by user, it needs is Voice Modem.

It can record phone conversations and monitor call-center agents. Save time and money managing your recordings.

Easily save and review recorded conversations. The software is having caller id compatibility.

Answering Machine
"Go4Customer Answering Machine is Microsoft TAPI 3 based answering machine which makes use of Voice Modem/Dialogic Cards. We've tried this to make this utility with all essential utility and avoided useless features which makes its difficult for user to use it. It provides the feature to store the unanswered calls so that you can make sure that you don't miss any business while you're away.

Its necessary for SOHO users and Mid Sized Business while its a good bet for large Corporate. It support (Text-to-Speech (TTS)) using which you can write text which can be answered whenever call is there in three different voices. You can options like number of rings after which call is to be answered and set the number for which answer is to be recorded. Microsoft SAPI 5.1 is included with Go4Customer Answering Machine 1.1b."

Marketing Tools
Go4Customer Marketing Tool is utility which helps to make the outbound marketing to calls to specified numbers automatically. There is no limit of number of outgoing calls. All you require is Voice Modem with telephone number directly attached to line Port of Voice Modem.

You can attach the text file with all the numbers where we've to make the call or can insert the number along with the time at which we want the call is to be placed with Pre Recorded message of any length. Its based on Microsoft TAPI Technologies and it makes the use of Microsoft SAPI to convert Text into Speech.

Answering Machine & Fax
Go4Customer Answering Machine & Fax is Microsoft TAPI 3 based answering machine which makes use of Voice Modem/Dialogic Cards. It support (Text-to-Speech (TTS)) using which you can write text which can be answered whenever call is there in three different voices.

You can options like number of rings after which call is to be answered and set the number for which answer is to be recorded. Microsoft SAPI 5.1 is included with Go4Customer Answering Machine 1.1b. Along with a full featured fax machine is also bundled so that you can not only send but also receive faxes.