Inbound Technical Support
Cyfuture offers you the most comprehensive inbound technical support for a host of technologies, applications and hardware. Broad classifications of the kinds of support that we provide are
- Operating Systems
- Servers
- Softwares
- Database Softwares
- Hardwares
- Networking Devices
- Peripherals
Nearly all the issues to do with any sort of hardware, software or networking problems are looked after by us with qualified and experienced professionals. Our technicians have been doing it for years and they have invariably met with appreciation from our clients. It will surely result in long-term competitive advantage other than the exceptional end-user experience.
The benefits enjoyed by our clients are:
- Reduced infrastructure and operational costs leading to enhanced revenues and margins
- More focus towards core business and the process of value addition
- Enhanced efficiency of business workflow
- Good first time resolution rates
- Accumulation of vast database with customer FAQs and troubleshooting fact-files
- Facilitation of product design improvement
You can be rest assured of improved customer satisfaction which leads to their enduring loyalty after they have received the inbound call centre services from our technicians. You get support throughout the 24 hours and for 365 days a year. At times your calls can even be forwarded to the company’s workforce if need be.
The following is a list of the equipments or systems for which we provide technical support as Inbound Call Center Solutions:
Operating Systems:
Windows Vista (all editions)
Windows XP Home
Windows Millennium
Windows 2000 Professional
Windows 98 Second Edition
Windows 98 First Edition
Windows XP Professional
Sun Solaris
Servers
Free BSD
LINUX (Red Hat, Mandrake, Debian, Suse, Calderra)
Windows NT/2000 Servers
Mail Servers (Sendmail, Qmail, Postfix, Imail Server)
FTP Servers, IIS, Apache
Softwares
Microsoft Office
Microsoft Outlook
Microsoft Encarta
Microsoft Outlook Express
Microsoft Media Player
Microsoft Works
Microsoft Internet Explorer
Microsoft Visio
Microsoft NetMeeting
Adobe Acrobat Reader
Eudora Mail
Macromedia Shockwave Player
Macromedia Flash Player
Netscape Communicator
Nero Burning
RealPlayer
Roxio Easy CD/DVD Creator
Symantec WinFax Pro
Database Softwares
Oracle
DB2
Sybase
Hardwares
Desktops
Laptops
Sound Cards
Video Cards
Ethernet Cards
Internal CD/DVD Writers
Internal CD/DVD Readers
Internal IDE Hard Drives
Networking Devices:
DSL/cable modem connectivity
Dial –up modems
Ethernet cards and adapter
10/100 mbps
Wireless network components
802.11x (Wi-Fi), connectivity only
Peripherals
External CD/DVD ROM
External CD/DVD Writer
Printers
Laser Printers
Multifunctional Printers
Scanners
Zip Drives
Mp3 player Help and Support
Digital Camera Help and Support
Speakers
