Offshore Outsourcing Research
A lot research on offshore outsourcing has been conducted in the
past few years. The topic of outsourcing has been scrutinized from a
variety of different point of view. Offshore outsourcing research
has been carried out for instance on the different types of
outsourcing, on both the negative and positive effects of
outsourcing, characteristics of different market areas, outsourcing
projects and companies as well as on the geographical and economic
implications. Yet more offshore outsourcing research is continuously
needed, as the outsourcing industry is rapidly growing and more and
more companies are outsourcing to foreign destinations. Reliable
information is continuously needed on outsourcing and BPO markets,
vendors and their capabilities, varying needs of different vertical
segments, benchmarking of costs and capability of service providers,
assessment and evaluation of different locations and much more. This
is information that constantly changes as the outsourcing market
grows.
Offshore outsourcing research aims to satisfy some of the
research and information needed by buyers, sellers, analysts,
investors and all those interested in outsourcing in foreign
locations. Research companies seek to provide in-depth analysis and
reliable primary information on the outsourcing market. According to
outsourcing research, companies are giving good reviews on offshore
outsourcing, despite concerns about quality, cultural barriers and
hidden expenses. Business process outsourcing is considered the
fastest growing segment within IT services and that rapid growth in
offshore outsourcing is occurring.
Outsourcing research shows that the largest percentage of jobs being
outsourced is in Information Technology, by around 28%. The next
largest field is human resources taking 15% of the outsourcing
market, followed closely by sales and marketing outsourcing with 14%
and financial services outsourcing at 11%. The remaining 32% is made
up of other different processes such as administrative outsourcing.
Most of the outsourcing is done by multinational companies and the
most popular destinations are India, China and the Philippines. Of
course these figures slightly differ depending on the study and the
point of view, but this division gives an idea of the outsourcing
market.
There are several important reasons for conducting outsourcing
research. Firstly the best way to learn about a certain type
business strategy or operation is to analyze the experiences of
others. All companies do not have to learn things the hard way,
instead they can analyze the actions of other and then make
decisions concerning their own needs. Offshore outsourcing as an
operation has several risks that have to taken into consideration.
This is also where offshore outsourcing research steps in. Through
acquiring and analyzing data collected by professionals, a company
can decide whether the risks of outsourcing are worth taking for
them. In addition, offshore outsourcing research is often
needed in order to find out what a company should be outsourcing to
which location. It is easy to maintain things as they have always
been, but if the research and information is provided,
decision-making becomes much easier. Thus outsourcing research is
required at every stage of the offshore outsourcing venture.
