Openings at Jaipur

Team Leader-Operations (International)

JOB Responsibilities

  • You should be a leader, rather than a manager: We expect you to lead highly motivated and talented team of passionate technical support specialists and meet our expectations related with performance.
  • Provide technical guidance and support to the team members as required.
  • Supports team members to achieve performance and quality standards as defined in relevant service level agreements.
  • Understand service level agreements and key performance indicators for technical support industry.
  • Mentor; motivate and develop the team
  • Constantly monitor & review performance metrics for achievement of objective
  • Your primary concern and focus should be on achieving customer satisfaction and goodwill.

SKILL REQUIREMENTS

  • Must have the ability to communicate clearly with clients at varying levels, conceptually and tactically.
  • You are an expert in providing technical assistant to international clients: using voice as well as remote assistance.
  • You should have experience in managing US customers and providing them technical solution in clear; transparent manner.
  • You should have a Sales experience – preferably from technical industry, but can be considered for selling software products, subscription based products and/or physical products.
  • More than 2 years of experience in managing a team of technical specialists
  • Excellent verbal/written communication skills.
  • Should be open to work in 24 by 7 environments

You should apply if

  • You enjoy solving problems (and are good at it!)
  • You are passionate about computers and IT (hardware, software, gadgets)
  • You can identify, facilitate & implement process improvement ideas.
  • You can take responsibility for managing the technical requirements of a customer, and love serving with a smile.
  • You have good oral/written communication skills
  • You are innately curious, and take time out to keep up with industry trends

Perks and Benefits

  • Salary best as per industry standards.
  • 5 days working.
  • Home Pick up and Drop.
  • Cafeteria with proper hygiene and top quality snacks.

Shivangi Shrivastava

Mobile: +91-982-900-6644  
Phone:+91-141.277.0439/0440 Ext #  2019
Email: shivangi.shrivastav@cyfuture.com
Address: Cyfuture (India) Pvt. Ltd.
G1-227/228, H1 236-239,
Export Promotion Industrial Park (EPIP),
Sitapura Industrial Area, Jaipur -302 022