JOB Responsibilities

• You should be a leader, rather than a manager: We expect you to lead highly motivated and talented team of passionate technical support specialists and meet our expectations related with performance.
• Provide technical guidance and support to the team members as required.
• Supports team members to achieve performance and quality standards as defined in relevant service level agreements.
• Understand service level agreements and key performance indicators for technical support industry.
• Mentor; motivate and develop the team
• Constantly monitor & review performance metrics for achievement of objective
• Your primary concern and focus should be on achieving customer satisfaction and goodwill.

SKILL REQUIREMENTS

• Must have the ability to communicate clearly with clients at varying levels, conceptually and tactically.
• You are an expert in providing technical assistant to international clients: using voice as well as remote assistance.
• You should have experience in managing US customers and providing them technical solution in clear; transparent manner.
• You should have a Sales experience – preferably from technical industry, but can be considered for selling software products, subscription based products and/or physical products.
• More than 2 years of experience in managing a team of technical specialists
• Excellent verbal/written communication skills.
• Should be open to work in 24 by 7 environments

You should apply if

• You enjoy solving problems (and are good at it!)
• You are passionate about computers and IT (hardware, software, gadgets)
• You can identify, facilitate & implement process improvement ideas.
• You can take responsibility for managing the technical requirements of a customer, and love serving with a smile.
• You have good oral/written communication skills
• You are innately curious, and take time out to keep up with industry trends

Perks and Benefits

• Salary best as per industry standards.
• 5 days working.
• Home Pick up and Drop.
• Cafeteria with proper hygiene and top quality snacks.