Openings at Mohali
About Us Go4Customer is the fastest growing International Call Center with 500 & 300 seater facility in Jaipur & Noida. It is a subsidiary of a software company Cyfuture I Pvt Ltd. The company currently operates from its 2 facilities Jaipur & Noida. As a Customer Care Executive, you will be responsible for providing support with focus on customer satisfaction and retention. Cyfuture Pvt. Ltd, has interests in Managed Outsourcing, Digital Marketing and Cloud Services besides Data Center solutions. You can know more about us at CyFuture.com.
Team Leader-Operations (Domestic)
- You should be a leader, rather than a manager: We expect you to lead highly motivated and talented team of passionate Process Associates and meet our expectations related with performance.
- Provide process guidance and support to the team members as required.
- Supports team members to achieve performance and quality standards as defined in relevant service level agreements.
- Understand service level agreements and key performance indicators for relevant industry.
- Mentor; motivate and develop the team
- Constantly monitor & review performance metrics for achievement of objective
- Your primary concern and focus should be on achieving customer satisfaction and goodwill.
- Must have the ability to communicate clearly with clients at varying levels, conceptually and tactically.
- You are an expert in providing assistant to clients: using voice as well as remote assistance.
- You should have experience in managing customers in a convincing manner.
- You should have a Sales experience preferably from outbound process, but can be considered for selling products, subscription based products and/or physical products.
- More than 2 years of experience in managing a team.
- Excellent verbal/written communication skills.
- Should have a sound knowledge of MS-Excel
You should apply if
- You enjoy solving problems (and are good at it!)
- You are passionate about Sales and Marketing field.
- You can identify, facilitate & implement process improvement ideas.
- You can take responsibility for managing the product requirements of a customer, and love serving with a smile.
- You have good oral/written communication skills
- You are innately curious, and take time out to keep up with industry trends
Perks and Benefits
- Salary best as per industry standards.
- 6 days working.
- Pick up and Drop.
- Cafeteria with proper hygiene and top quality snacks.